FAQ – FREQUENTLY ASKED QUESTIONS

Do you have any question on kitris and our kitris tennis product?

Below you will find answers to the questions that are most frequently asked. They may answer your question as well. If not, please write to service@kitris.ch. We will be happy to answer your questions as well.

 
 

DATA TRACKER kit (KITRIS WATCH)

Does the KITRIS watch (KIT) have to be worn on the playing arm?

No, the KITRIS KIT data tracker can be worn on either the playing or non-playing arm. We recommend wearing the KITRIS KIT on the playing arm especially in training sessions as the precision of strikes recognition is considerably higher. 

Can the KITRIS KIT be worn over a sweatband?

Yes, you can wear your KIT over a sweatband without there being any problems. The haptic feedback (vibration) is only slightly reduced as a result. 

Can you delete a point in a match following an incorrect entry?

Yes, you can. Deletion of points is possible any time, point for point. If more than one point is deleted in one go, this impacts statistics, however. 

How does the point entry work?

Point entry is performed by means of movement control, as is the recording of direct winners and unforced errors. You will find out more about it in our Video Tutorial, kitris-help.com

 
 

KITRIS Tennis HUB

FAQ's on HUB will follow shortly. 

 
 

KITRIS WEBCLIENT

FAQ's on the Webclient will follow shortly.

 
 

PRODUCT PURCHASE

Can several players use a singly KITRIS KIT?

Yes. We have not personalized our KIT, and any number of players can use it. To be able to evaluate data on the Webclient, access is required. You can buy Webclient access separately, costs for one user: CHF 49.- (unlimited uploads, unlimited time). 

Where can I buy the KITRIS Tennis product?

At present, you can buy it in our Webshop.

That’s how KITRIS Video works

KITRIS VIDEO TUTORIALS

You will find various video tutorials on how to deal with KITRIS Tennis.

VIDEO ANALYSES

Our video application is available to you in a beta version for download in the Webclient  or on our KITRIS Help site.

 

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